Listed below are our Frequently Asked Questions.
Bottom line is that if you want 15 or more custom embroidered or printed polo shirts, you’ve found the right place. We’re active daily doing everything we can to provide a custom polo shirt service you’ll come back to time and time again.
Q/ Do you have a Minimum Embroidered Polo Shirt Order?
A/ Yes, our minimum order is 15 pcs.
Q/ What is your order turnaround time?
A/ Our standard turnaround time is 2 weeks. For emergencies, when production permits, we offer a 1 week ‘Express’ service and for extreme emergencies if production permits, our Guaranteed 24 Hour* ‘Lightning’ service on selected items. *Conditions apply.
Q/ Do you have a showroom?
A/ Yes, our factory showroom is located in Marrickville Sydney, open between 8-4.30 M-F. Please call for an appointment.
Q/ Can I mix styles, colours & sizes in my custom polo shirt order?
A/ Yes, of course. Provided the embroidery is the same, your order can be a mix of exactly what you require.
Q/ Do you take Credit Cards?
A/ Yes, we take Visa & Mastercard
Q/ Do you ship Australia Wide?
A/ Yes, we have very good rates with Startrack. The packages are quick and trackable.
Q/ Do you sell plain Polo Shirts?
A/ Yes, all the polo shirts you see in our ranges are for sale plain, embroidered or printed.
Q/ Can I buy just one or two Polo Shirts?
A/ Unfortunately, we don’t sell plain polos in ones or twos, for plain polos our minimum order value is $240.
Q/ Are you an Australian Business?
A/ Yes, and proud of it. 100% Privately Australian Owned and Run, located in Marrickville Sydney NSW.
Q/ What is your returns policy?
A/ In most cases the goods we supply are custom printed or embroidered and they have no value to us to re-sell. We don’t accept returns unless the goods or decoration in orders are faulty. In the unlikely case of goods or the decoration in your order being faulty we reserve the right to replace the faulty goods only. For orders of sample garments, as we have to order these garments in specifically for you we do not accept samples back for refunds. We will gladly however accept the samples back to be included in your production order and provide you with a credit for the sample cost less freight against the full price of your order. Our trading policies are inline with NSW Dept of Fair Trading policies. http://www.fairtrading.nsw.gov.au/ftw/Businesses/Selling_goods_and_services/Refund_repairs_and_replacement
